Frequently Asked Questions
Q: Who should I contact if I have a question?
A: Brescia students should contact The Hive at firstname.lastname@example.org or 519.858.5151. You are welcome to fill out a call-back form and someone will call you back from the Hive team or you can call/email directly at. The Hive staff are trained to answer questions in all areas related to academics, registration, fees and programming and are able to refer to departments as appropriate. Hive staff are also able to connect you with faculty, academic advisors, financial aid staff, librarians or support services on campus. Hours of operation are Monday-Friday 10am-3pm. As of 5pm on Wednesday March 18, in-person consultations will not be available. Please call or email.
Q: Are summer courses running in the regular “in person” class format for non-distance courses?
A: ALL of Western’s Summer undergraduate courses will be delivered online in the same sessions they are currently scheduled (e.g. a 6-week Intersession course will continue to be offered online from May 11th to June 26th). All assessments for summer courses will be conducted online, meaning that there is no requirement for students to visit campus for any component of their online course.
Q: What format will final exams be delivered in?
A: An Institutional Framework for Exam Alternatives is being shared with professors as they plan alternative assessments in place of final exams. Included are the following options for Exam Alternatives. Please note that each program will decide on solutions that are appropriate to specific courses; solutions will vary across campus.
Institutional Framework for Exam Alternatives
• Open-book exam
• Production of an artifact (slide deck, video or audio recording)
• Group project/recorded presentation
The due date for the Alternative Summative Project will be no sooner than the end of the regularly-scheduled exam time for the course.
Professors have been asked to communicate to you by March 30, 2020, the Exam Alternative option they will be using in your course. Western remains committed to ensuring that students can complete their term. Every effort will continue to be made in support of students requiring accommodation.
Many students will still have assignments and projects due in the last three weeks of classes. In some cases these will be modified so that they can be completed remotely. You are encouraged to check OWL regularly for updates on any revisions to course work.
Q: What is the deadline to drop a full-year course or a second-term half course? A: The deadline to drop a Winter 2020 half course or a 2019-20 full year course without academic penalty will be further extended past the original date of Friday April 3, 2020. Date TBD.
Q: What is the deadline for Intent to Register? A: The deadline for Intent to Register has been extended from March 31, 2020 until April 30, 2020.
Q: What is the Student Illness Reporting Tool?
A: Beginning March 18, 2020 at 9:00 a.m. all Western students are asked to use a new, online Student Illness Reporting Tool to track and monitor illnesses, whether the illness impacts the submission of course work or not. This tool takes the place of the need to submit a medical note and the Self-Reported Absence System used by undergraduate students.
This method of reporting will be in place until April 3, 2020. Further information about illness reporting during the final exam period will be communicated at a later date.
In addition to reporting their illness through the Student Illness Reporting System, students are being asked to follow the guidelines below applicable to their student group:
Undergraduate Students including Affiliated University College Student (excluding Students in Ivey or Nursing)
If students will not be able to submit coursework due to their illness, they are asked to view the information posted by their instructor on their course(s) OWL site.
Q: Can I still make an appointment with my Academic Advisor?
A: As of Wednesday March 18 at 5pm, Brescia moved to a modified services model. Academic Advisors are available for meetings by phone, or through email. Questions can be emailed to email@example.com and online bookings for phone academic advising appointments can be made at https://directory.bookedin.com/brescia-university-college.
Q: Do I still need to make payments to the National Student Loan Service Centre (NSLSC) at this time?
A: To support student loan borrowers during the COVID-19 pandemic, the Government of Canada has announced a plan to pause the repayment of Canada Student Loans until September 30, 2020, with no accrual of interest. Pending parliamentary approval, these measures will become effective March 30, 2020. This will include pre-authorized debits. Please visit the NSLSC website for more information. This is an automatic process. If you wish to continue with your payments, please contact the NSLSC directly. Ontario government is now inline with the Federal government. Both governments are pausing interest accrual and pausing payments until September 30th in response to COVID-19.
Q: As a student who has paid for an annual parking pass, will I be entitled to a refund?
A: Brescia students who have paid for an annual parking pass may be entitled to a partial refund. Please complete the following form to be considered for this option.
Q: Will residence at Brescia remain open through the end of April?
A: In light of Ontario declaring a move to essential services, an email was sent to all residents. Brescia understands and is committed to work with students who are unable to leave our community due to travel advisories/bans. Please check your email, and if you have any questions reach out to our Residence Manager (firstname.lastname@example.org) and her team.
Q: I am planning to graduate this spring, will Baccalaureate and Convocation still take place?
A: Western and Brescia have decided to postpone Western’s spring convocation as part of our larger response to the COVID-19 pandemic. This includes all scheduled ceremony dates from May 22 through June 19.
This decision was made with guidance from public health authorities and with the best interests of our community at heart, particularly those of our graduating students and their families, as well as the many faculty and staff whose efforts make convocation such a joyous occasion.
For those of you who are graduating, your degrees will be conferred this Spring, and we will ensure that your graduation “awarded” status is reflected on your official transcript.
Q: If I’ve decided to move out of residence, how will this impact my meal plan and any outstanding funds?
A: An official communication with a refund schedule was sent via email to all residence students on Wednesday March 18, 2020. An updated communication was sent on Monday March 23, with a deadline of 11:59pm Tuesday March 24th to both vacate our residences and receive a residence/meal plan credit.
Q: If I’m not feeling well, should I get tested for COVID-19?
A: The Middlesex-London Health Unit (MLHU) is the best and most accurate resource for questions concerning COVID-19. Please refer to: https://www.healthunit.com/news/novel-coronavirus.
Q: Will advisors and support staff be available for phone appointments if I’m unable to come to campus?
A: Yes, all support staff are able to connect with students online and by phone.
Q: Is the Summer BOLD Works program still happening?
A: The Summer BOLD Works’ Program is open and accepting applications. As things continue to change, the Financial Aid Office will be in touch with students and faculty/staff regarding the summer BOLD Works program.
Q: I’m a work study student, what will happen to the remaining hours I have to work?
A: For those who have remaining hours to work, we would encourage the following:
1. Reach out to your supervisor as soon as possible and determine if you are able to develop a work-from-home plan.
2. If you are able to work from home, please ensure you know how many hours remain for you to work.
3. If the nature of your work is not able to be completed at home or if your supervisor has no projects for you to do, then you will be unable to complete your allotted hours. Please submit your final timesheet so that we can ensure you are paid for work completed thus far.
4. Be sure to stay in touch with Meg Pirie so that your progress through BOLD Works streams is monitored. For those students who have completed their hours, the Final Self-Assessment is due for completion April 3.
Q: Will I still be able to access the Writing Centre?
A: The Writing Centre will move to virtual appointments effective Wednesday, March 18th. To set up an online / virtual appointment please email Dr. Kubow at email@example.com who can advise you on how to make an appointment. For more information, please visit the Writing Centre website at: https://writing.bresciauc.ca
Q: I have belongings in my locker that I need to access. How can I go about doing this?
A: Please email the Hive at Brescia@uwo.ca or call 519-858-5151 to make arrangements.
Q: Is there a food bank that I can access?
A: The USC food bank is closed but the food hamper system is still operating. Students can order pre-made food hampers for pick up in the UCC lockers on main campus.
Beryl Ivey Library
Please note the Beryl Ivey Library is closed, until further notice, to all visitors as of Tuesday March 17, 2020 at 5:00 p.m.
Q: What resources are available to help me complete my coursework online?
A: The Beryl Ivey Library has many online resources such as e-books and journal articles available through Omni, our academic search tool. You can also get help from a Librarian by email, phone, or Zoom. Please visit our Student Online Resources page for more information.
Q: How do I get in touch with the Beryl Ivey Library?
A: You can get in touch with us by emailing firstname.lastname@example.org or phoning 519-432-8353, extension 28296. If you phone the library, please leave a voicemail message and a library team member will return your call. You can also make an appointment for 1-on-1 help by filling in our Book a Librarian form.
Q: What if I have library books that are due during the closure?
A: Please keep the library books you have until the Library is open again. Automatic notices have been turned off, however, it is still possible that you may have received a notice. You are not required to return library books at this time.
Q: What about library fines?
A: We do not charge fines on general material. We will waive any fines on other material when it is able to be returned. It is not necessary for you to return materials to campus at this time. Please contact email@example.com with any questions regarding library services.