What is Case Management?
Case management is a voluntary service at Brescia, meaning that it is up to the student to access and engage in the service. This aligns with the shared accountability between case manager and student: although the case manager can provide support and direction, it is ultimately the student’s follow up on referrals and information provided. The case manager at Brescia is the Student Wellness Educator in the Student Life Centre.
Case management at Brescia is a student-centered, goal-orientated process for assessing the needs of a student for services and assisting the student to obtain those services.
- Student-centered: The student is an active part of the case management process, with the case manager focusing on short- and long-term student needs, as identified by the student. This means that students accessing case management should work to be honest and clear about what they expect and need from the service.
- Goal-orientated: The student will be asked the reason they are accessing case management services and the case manager will work with the student to keep those goals at the forefront. The case manager can work with the student to determine goals in the first session.
- Process: Some students access case management services for a single appointment whereas others may need ongoing support.
- Assessing the needs: The case manager does not use formal assessment tools, but works with the self-report of the student to determine what the student may benefit from.
- Obtaining services: The case manager will provide options for services on-campus, at Western University, or in the community.
When Do I Access Case Management?
Here are some of the reasons people access case management:
- System navigation: gaining information about services, accessing services for the first time, reducing barriers to services.
- Barrier identification: recognize barriers impacting personal and academic success.
- Transition support: during and after discharge from hospital, withdrawing from university, returning after withdrawal.
- Interim support: brief support until services are accessed.
How Do I Book an Appointment?
If you would like to book an appointment, please contact the Student Wellness Educator via email at firstname.lastname@example.org or call 519-432-8353 x20670.
Please be aware the Student Wellness Educator works regular business hours. As such, your email will be answered during that time. If you are experiencing a mental health crisis and need support in the moment, please contact Reach Out at 1-866-933-2023.
- The Student Wellness Educator only serves Brescia University College students. This includes all preliminary, undergraduate and graduate students attending Brescia University College.
- Please be aware that if you are unable to attend your appointment, you are expected to contact the Student Wellness Educator (SWE) at least one hour before the appointment. If you do not attend two appointments with the Student Wellness Educator without providing at least one hour notice, you will be limited to book 15 minute phone appointments. Once you engage in two 15 minute phone appointments on time, you will be able to book longer and in-person appointments.